Not getting the credit level I'm paying for

My API calls return 429 {"error":"limit-exceeded","details":"Plan usage limit was exceeded."} even though my dashboard shows only 100 of 3,000 credits used and my $17/mo subscription is active and paid. Since 100 is your free-tier cap, it appears your API is enforcing free-tier limits on my account while the dashboard shows my paid plan. I emailed support@supadata.ai about this yesterday and did not receive a response.